crickex logo Responsible Gaming Guidelines
Enjoy betting as entertainment — within set limits, and with awareness. crickex logo is committed to your protection.
Why Responsible Gaming Matters
Online betting and casino gaming are a form of entertainment — not a source of income. crickex logo believes every player should keep this distinction clear. When betting becomes a habit, it can have a negative impact on personal life, family, and financial stability. That is why we ask every member to play mindfully.
On this page you will learn how to set limits for yourself, which signs to watch out for, and where to get help if needed. Reading our Terms and Conditions will also familiarise you with important policies on account management and betting.
First and foremost — membership on crickex logo and all betting and casino activities are strictly for persons aged 21 years or older. Underage individuals are completely prohibited from opening an account or playing. If you believe someone underage is using this site, please notify us immediately via live chat.
Age Verification is Mandatory
crickex logo may verify your age at registration or at any point thereafter. Accounts found to belong to persons under 21 will be suspended immediately.
Betting decisions should always be made with a clear head. Avoid playing while under the influence of alcohol or any other substance. Do not place larger bets to recover money you have lost — this "chasing losses" tendency is one of the biggest warning signs of a problem.
Our Privacy Policy explains in detail how we keep your information secure and how that information is used in responsible gaming monitoring. Your personal data is never shared with third parties inappropriately.
Self-Control Tools
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, no further deposits can be made until the period resets.
Money ManagementSession Time Limit
Set a limit on how long you play in one go. When the time is up, your session will end automatically and you will receive a notification.
Time ControlLoss Limit
Decide in advance how much you are willing to lose within a given period. If the limit is reached, your account will automatically go on a temporary pause.
Loss ProtectionTake a Break
Put your account on a temporary pause for a few days or weeks. During this time, both login and betting will be unavailable.
Temporary PauseSelf-Exclusion
If you feel you need a longer break, apply for self-exclusion. Your account can be deactivated for 6 months or permanently. This is difficult to reverse, so think it through carefully before deciding.
Long-Term ProtectionReality Check
You will receive automatic messages at set intervals showing a summary of how long you have been playing and how much you have won or lost.
AwarenessTo use these tools, contact our support team via 24/7 live chat — they are ready to assist you in Bengali.
Warning Signs
If you notice any of the following signs in yourself, it is important to take a break and seek support.
Placing more bets to recover lost money
The tendency to place larger bets after a loss to try to recover it is one of the main signs of problem gambling.
Betting with household money
Spending money meant for rent, food, or your children's education on betting is a sign that you have lost control.
Disruption to sleep and daily life
Playing through the night, skipping work or studies to bet, or spending no time with family are serious warning signs.
Hiding it from family
Trying to conceal how much time or money you are spending from family or friends is a cause for concern.
Restlessness when not betting
Feeling irritable, anxious, or restless when you cannot bet is a sign of psychological dependence.
Borrowing money to bet
If you are taking loans from friends, family, or financial institutions to place bets, immediate action is needed.
Where to Get Support
If you are struggling, do not carry it alone. crickex logo's support team and the people close to you are always ready to help.
crickex logo Live Chat
Our support agents are available 24 hours a day, 7 days a week in both Bengali and English. Contact us directly via live chat for self-exclusion, deposit limits, or account pauses.
Immediate SupportEmail Support
If you prefer written contact, send us the details by email. Our team will respond promptly and take the appropriate steps based on your situation.
Written ContactFamily and Professional Advice
Let a trusted family member or friend know. Consider seeking help from a professional mental health counsellor — this is not a sign of weakness, it is a courageous step.
Professional SupportProtecting Family Members
If you think a family member or close friend has become involved in excessive betting, talk to them calmly and stay by their side. Try to understand the situation with empathy rather than criticism. If needed, speak with a professional counsellor together.
Protection of Minors
If children or teenagers have access to your device, use a strong password and always log out after use. crickex logo never allows anyone under 21 to operate an account.
For answers to more general questions about responsible gaming, visit our FAQ section — it explains various topics on accounts, payments, and security in plain language.
crickex logo's Commitment
We are not just a gaming platform — we are committed to creating a safe environment. The wellbeing of every member matters to us. If you ever feel you need help, we are always here.