crickex logo Privacy Policy

This Privacy Policy ("Policy") applies to all users of the crickex logo platform. When you browse our website, create an account, or use our services, you automatically agree to follow the terms of this Policy.

crickex logo believes that user privacy is a fundamental right. We therefore collect your information only for necessary purposes and do not disclose it to third parties unnecessarily. Before using our services, you are advised to read the complete Terms and Conditions carefully.

crickex logo collects different types of information at different stages. These are outlined below by category.

2.1 Registration and Identity Information

Information you provide when creating an account is collected:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Country of residence and full address

2.2 Financial Transaction Information

During deposits and withdrawals, the necessary details of the applicable payment method are collected. These include:

• bKash, Nagad, Rocket, or Upay number
• Required bank account details (where applicable)
• Transaction history and amounts

2.3 Technical and Usage Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Page visit time, session duration, and click data
• Cookies and local storage data

2.4 Communication Information

When you contact us via live chat or email support, a record of that conversation is kept. This is used to improve service quality in the future and to review situations when needed.

crickex logo uses collected information for the following purposes:

• Account Management: For managing accounts, including registration, login verification, and password recovery.
• Identity Verification: To prevent fraud and complete the KYC process.
• Financial Transaction Processing: To receive deposits and complete withdrawals.
• Customer Support: To resolve issues, settle complaints, and provide technical assistance.
• Service Improvement: To analyse user experience and improve platform functionality.
• Promotional Communications: To inform you about relevant bonuses and offers, with your consent.
• Security: To detect and prevent suspicious activity.

crickex logo always follows a minimum-necessity principle when using information — meaning only what is needed is used.

Cookies are used on the crickex logo website. Cookies are small data files stored in your browser that make your browsing experience easier.

4.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and handling security-related tasks.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytical Cookies: Help improve services by analysing website traffic and usage patterns.

4.2 Cookie Controls

You can disable cookies from your browser settings. Keep in mind, however, that disabling certain cookies may limit website functionality and affect your login experience.

crickex logo never sells your personal information commercially or discloses it to third parties without permission. However, sharing information may be necessary in certain situations:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer services — only the necessary information is sent to them to complete transactions.
• Identity Verification Services: Documents may be provided to third-party verification services as part of the KYC process.
• Technology Service Providers: Technology partners who assist in operating our platform, who work under strict confidentiality agreements.
• Legal Obligations: If a court or relevant authority lawfully requests information, it will be provided.

When sharing information with third parties, crickex logo ensures that they also comply with appropriate data protection standards.

crickex logo takes industry-standard technical and administrative steps to protect user information.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — all communication between your browser and our servers is encrypted.
• Password hashing — your password is never stored in plain text.
• Firewall and intrusion detection systems are active at all times.
• Regular security audits and vulnerability assessments.

6.2 Administrative Security

• Only authorised staff have access to personal information.
• Regular data protection training is conducted for staff.
• Data access logs are maintained and reviewed regularly.

crickex logo retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while the account is active.
• Even after an account is closed, financial transaction records are kept for a defined period, as this is part of legal and financial reporting requirements.
• If a dispute or investigation is ongoing, the relevant information is retained until it is resolved.
• Marketing-related information is deleted if you withdraw your consent.

Once the defined period has passed, information is securely deleted or anonymised.

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information crickex logo holds about you. Please contact our support team for this.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you have the right to request a correction. This can usually be done from the profile section of your account.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do this, use the unsubscribe option at the end of any marketing message, or inform our support team.

Having control over your own information is important when it comes to developing responsible gaming habits. To learn more, please read our Responsible Gaming page.

crickex logo's services are intended only for individuals aged 21 or above. We do not knowingly collect any information from minors.

Age verification is mandatory at registration. If we suspect that a user has created an account with a false age, the relevant account will be suspended immediately and the associated information will be securely deleted.

crickex logo reserves the right to amend this Privacy Policy when necessary. If any significant changes are made, we will clearly announce them on the website and the "Last Updated" date at the top of the page will be changed.

Continued use of the website after changes will be taken to mean that you have accepted the revised policy. You are therefore advised to visit this page regularly. For general questions, see our FAQ section.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

• Live Chat: Contact us directly via the live chat option on the website — responses are provided promptly.
• Email: [email protected]

To learn more about our services and team, visit our About Us page.